Remote triage
Review photos, nameplates, trip logs, meter readings and existing reports to define the likely technical route.
Support
NPE provides technical support for switchgear, protection, testing and operational problem-solving across live industrial and commercial sites.
Support can include telephone advice, test planning, site attendance, inspection, protection checks and practical recommendations for keeping the installation reliable.
The service is built for facilities teams that need clear technical answers, defensible reports and a route from fault evidence to corrective action.
24/7 Emergency Support
Need support?
Send photos, the SLD, fault notes or the maintenance requirement. NPE will help define the right service route.
Email service briefService detail library
Technical support, fault triage and site attendance
Open the cards for local service fit, scope options, source basis and the exact evidence NPE needs before dispatch or quoting.
Typical scope and support options:
Primary injection
Secondary injection
MV pressure testing up to 33kV
G59 parallel testing
Check sync
STS oscilloscope testing
Thermal imaging
Power monitoring and analysis
What to send NPE:
Single-line diagram or board schedule
Photos of nameplates and compartments
Fault notes, reports or shutdown dates
Do you need Support support? Get in touch...
Send the site context, asset details and required response date. The NPE team will respond with the next technical step.
When in doubt, put safety first
If switchgear is tripping, overheating or showing signs of damage, isolate where it is safe to do so and call the NPE team before re-energising.
+254 0737-944-014